ACCOUNT

Do I need to sign up to place an order?

No, you do not need to sign up to make a purchase on our website. However, by creating an account you can enjoy benefits such as saving shipping information and tracking orders.

 

I can't access my account, how can I fix it?

If you're having trouble signing into your account, we recommend trying the following:

• Verify that you entered your email address and password correctly.
• Make sure you don't have on the caps lock on your keyboard.
• If you have forgotten your password, use the "Recover Password" feature to reset it.
• If none of the above options works, we recommend that you to contact our customer care for assistance.

 

I haven't received the email to reset my password, what can I do?

If you haven't received the password reset email, we suggest you to check your spam or promotions folder in your inbox. If you can't find the email, we recommend that you contact our customer care for assistance.

How do I delete my account?

To delete your account, please contact our customer care and provide your account information. Our team will assist you in the process of deleting your account.

 

ITEMS AND SIZES.

How can I know the measurements of an item?

The measurements of an item may vary depending on several factors. To obtain precise information on the measurements of a specific item, please send an email to our customer service indicating the code and name of the item of your interest. If you have already purchased models from our brand, please also provide the code and name of the items previously purchased.

 

SHIPMENTS

When will I receive my order?

You will receive your order within 24-48 hours for orders in the EU and up to 72 hours for orders outside the EU from the date of shipment.

Can I change the shipping method?

You can change the shipping method by accessing the DHL website and using the tracking number provided by email at the time of purchase.

What happens if my order could not be delivered?

If your order could not be delivered, a subsequent delivery attempt will be made or you can receive instructions on how to collect it directly from the shipper.

Can my order be delayed?

In exceptional circumstances, there may be a delay in the delivery of your order. Please contact DHL if you have any concerns.

My order is delivered, but I haven't received it. What can I do?

If your order is delivered but you have not received it, we recommend that you contact DHL's customer service to initiate a delivery investigation and resolve the situation.

 

PAYMENTS

When will my order be charged?

Your order is charged at the time of purchase.

How can I pay with a card?

You can make the payment using a credit or debit card at checkout.

Can I pay for my purchase in installments?

In order to make installment payments, we recommend that you check the payment methods available at checkout.

I have a double charge of the purchase amount, what can I do?

If you experience a double charge of the purchase amount, please contact our customer care immediately to resolve the issue and get a refund.

 

MY PURCHASES

Why haven't I received my order confirmation email?

If you haven't received your order confirmation email, we recommend that you check your spam folder or junk mail. If you can't find it, please contact us for assistance.

EXCHANGES AND RETURNS

How should I prepare my return package?

To prepare the package of your return, please put the items back in the original box and return them intact and not damaged. The shipping costs for the return are charged to the customer.

Can I return items from different orders in one shipment?

Yes, it is possible to return in a single shipment items from different orders. Be sure to include the correct return information for each item.

In which cases can't request a return online?

It is not possible to request an exchange online if the item has been worn, damaged or if have passed more than 15 days since the date of delivery. Please contact us for more information about exchange policies.

Why didn't I receive the email confirmation of my refund?

If you haven't received the email confirming your refund, we recommend checking your spam folder or junk mail. If you don't find it please contact us for more information

I no longer have the card with which I made the purchase, how will I receive the refund?

If you no longer have the card with which you made the purchase, the refund will be made through the original payment method. Please contact us to discuss your options.

I no longer have the gift card I paid with, where will I receive the refund?

If you no longer have the gift card you paid with, the refund will be made through another form of payment or through a voucher. Please contact us to discuss your options.

Why did I receive a partial refund of my return?

You may have received a partial refund of your return if certain items were deemed ineligible for refund or if restocking charges applied. Please contact us for more information.

How can I access my refund invoice?

To access your refund invoice, please contact us and provide the details necessary to identify your order. We will do our best to provide you with the requested invoice.

SHIPPING

Where can I find the informations about my order?

You can check the status of your shipment via the tracking code on the DHL website or contact us directly if your order has not yet been shipped.

Can I reschedule the delivery of my order?

Yes, you can request the rescheduling of delivery by sending us an email or contacting us by phone, providing the tracking number you received. Alternatively, you can follow the status of your order either by accessing the DHL website and entering the tracking number, or via the link provided in your email.

How long does it takes to ship?

The shipping time depends on when the payment is received and confirmed. Usually, orders in Italy take 24/48 hours for delivery, while for abroad it varies from 48 to 96 hours depending on the location.

Returns

How can I make a return?

To make a return, please check that you have made the request within 14 working days from receiving the package. Subsequently, provide the reason for the return and send us a communication informing the return authorization, indicating all the details relating to the returned products (quantity, reason, etc.). Write to us to communicate the return authorization and provide all the necessary details.

What happens after sending the return?

As soon as we receive the package, we will check if the return is compliant and proceed with the issuance of the refund. We will promptly inform you about the outcome of the return and if the refund has been issued or will be issued.

How will I be informed about the status of my return?

We will inform you that the return has been received and that the refund has been processed. You will receive a communication from us to notify you that the return has been handled correctly and that the refund has been made.

 

REFUND INFO

How do I get a refund?

To get a refund, you must send an item back to Barrett and verify that it conforms to the sale. Once verified, we will proceed with the refund.
On which payment method is the refund made?
The refund will be made to the payment method used during the purchase.

How long does it take for the refund?

The time required for the refund may vary, but it may take up to 2 weeks depending on the bank and the circuit used.

STOCK BREAKAGE AND CANCELLED ORDERS

What happens in case of stock-out?

In case of exhaustion of the stock we will refund you and send you a coupon code via email to proceed with a further purchase.

Can I cancel my order?

If you wish to cancel an order, please notify Barrett as soon as possible so that we can stop the shipping and issue a refund for the cancelled order.

COMPLAINTS

I received a pair with flaws (detached sole / damaged pair). What should I do?

Please send us an email with photo of the pair, size, sole, upper, etc. Please also indicate the shop where it was purchased. We will review the information provided and make a decision on how to proceed (replace the pair, repair it, provide a discount coupon, etc.). We will communicate our decision to the customer.

I received a pair or an incorrect size. What should I do?

In case you receive an incorrect model or size, please contact us. We will arrange the pick up of the wrong pair and send the correct one. We apologize for the mistake we made.

GENERAL INFO

Will this product be available again?

Most of our products are not restocked, but if the product is out of stock, please contact Barrett to check for a possible restocking.

What size should I buy?

We are often asked for advice on the fit. Unfortunately, we cannot provide an accurate measurement at a distance. Some customers send us the foot measurement in centimeters, but besides the length of the foot, there are many other factors to consider. However, you can write to us to get more information.

Do you have sellers in my area?

If you would like to know our stores or retailers in a specific city or country, please contact us directly to obtain this information.

Why promocode doesn't work?

In some cases, there may be a problem with using a promocode. This may be due to ongoing promotions that do not allow the cumulative use of promocodes. Please check the conditions of the promotion or contact us for further details.

Can I work with you?

For collaborations, please email us your proposals directly, and we will forward them to the correct departments to evaluate the possibility of collaboration.